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The HKEY_LOCAL_MACHINE\Software\Microsoft\Support and Recovery Assistant subkey is not present. If you are an end-user, you can save the results as an HTML file and send it off to Office 365 Admin for expert opinion. The UploadDiagnosticLogsDisabled DWORD Value is set to anything besides 1.
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Support and Recovery Assistant will collect log data if either of the following settings are present. Determine if Support and Recovery Assistant is collecting data (If you don't see UploadDiagnosticLogsDisabled, you need to add it using the instructions in Option 1 - Create a new registry entry.)Īfter editing this registry value, users can't collect diagnostic logs. HKEY_LOCAL_MACHINE\Software\Microsoft\Support and Recovery Assistantĭouble-click the Reg_DWORD named UploadDiagnosticLogsDisabled. Go to the following registry subkey location: Use the following steps to edit an existing registry subkey to disable data collection. If you previously created a registry entry for Support and Recovery Assistant, you can edit the entry to turn off data collection. Option 2 - Edit an existing registry subkey If you want to re-enable log collection later, you can either change the value to 0 or delete the registry entry. With the registry entry in place, Support and Recovery Assistant can't collect diagnostic logs.
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Subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Support and Recovery AssistantĭWORD Value: UploadDiagnosticLogsDisabledįor details about creating registry values, see How to add, modify, or delete registry subkeys and values by using a. To turn off data collection in Support and Recovery Assistant, you need to create the following registry entry. For more information about creating a backup, see How to back up and restore the registry in Windows. Before making changes to the registry, create a backup in case something goes wrong.
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Follow the steps in this article carefully to make sure you only make changes to data collection for Support and Recovery Assistant. Registry Editor is a tool intended for advanced users.